Privacy Policy

Artisan Woodwork Ltd (“we”, “us”, “our”) are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you visit our website (artisanwoodworkuk.co.uk) or use our quote request service. It should be read alongside our Cookie Policy and Terms and Conditions.

We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

Registered office: Artisan Woodwork Ltd, 3-33 Upper Street, Islington, London N1 0PN
Contact: info@artisanwoodworkuk.co.uk

1. Information we collect

When you submit a quote request through our website, we collect the information you provide: name, email address, phone number, postcode, job type, project details, and any photos you choose to upload. We do not collect payment or financial information through our website.

We also automatically collect some technical information when you visit our site, such as your IP address, browser type, and how you interact with the site. Full details are in our Cookie Policy.

2. How we use your information

We use the information you give us to respond to your quote request, provide a quote, arrange consultations, deliver any services you engage us for, and respond to other enquiries you send us.

We use analytics data, via Google Analytics, to understand how visitors use our site and to improve it, only where you have consented to Analytics cookies. See our Cookie Policy for details.

3. Sharing your information

We do not sell your personal data. We share information only where necessary, for example with Google Analytics for site analytics purposes, or where required by law.We do not currently share your data with advertising networks for targeted advertising. If this changes in the future, for example if we use privacy-enhancing tools such as Google’s Enhanced Conversions (which share a hashed, non-identifiable version of contact details with Google), we will update this policy and seek your consent where required by law.

4. Where we store your data

Your data is stored securely with our website hosting provider and, where applicable, our form and email service providers. We take reasonable steps to keep your data secure, though no method of transmission over the internet is completely secure.

5. How long we keep your data

We keep quote request information for as long as necessary to respond to your enquiry and deliver any services you engage us for, and for a reasonable period afterwards, unless you ask us to delete it sooner.

6. Complaints

If you have a concern about how we have handled your personal data, please contact us in the first instance at info@artisanwoodworkuk.co.uk. We will acknowledge your complaint within 30 days and do our best to resolve it directly.

You also have the right to complain to the Information Commissioner’s Office (ICO) at any time.

7. Your rights

Under UK data protection law, you have the right to access the personal data we hold about you, ask us to correct or delete it, and object to or restrict how we use it. To exercise any of these rights, contact us at info@artisanwoodworkuk.co.uk. We do not charge a fee for most requests.

8. Cookies

Our website uses cookies. Full details of what we use, why, and how to manage your preferences are in our Cookie Policy.

Cookie Policy

Effective date: August 27, 2026

Last updated: August 27, 2026

 

What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

 

How do we use cookies?

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, and improve the speed and quality of your future visits.

 

Types of cookies we use

 

Manage cookie preferences

Consent Preferences

You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please refer to its official support documentation.

 

Cookie Policy generated by CookieYes – Cookie Policy Generator

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

10. Contact

If you have any questions about this policy, contact us at info@artisanwoodworkuk.co.uk.